Has anyone had any bad experiences with Navman in terms of getting them to honour their free map upgrade offer? Focus Marzo 2015 Pdf Form here. Download The Urban And Regional Planning Reader Birch Pdf File. I got my Navman about 12 months ago and despite registering for my free upgrade (and having all the documents to prove it) and several calls to Navman, each time to be told the upgrade would be sent to me in the next couple of weeks, still nothing. Now Navman does not even bother answering my emails to their customer support. I have resorted to lodging a complaint about Navman's failure to deliver on their promise with NSW Office of Fair Trading in the hope of getting my upgrade. What is the big deal about getting map upgrades For a start I think there is a principle involved – why offer the thing as an incentive to buy if you are not going to honour it?